Terms of Service

1. Acceptance of Terms and Eligibility

These Terms of Service ("Terms") govern your access to and use of the RaRa platform, including our iOS and Android mobile applications, web dashboard, public directory, website and all related services (collectively, the "Platform"). By creating an account or using the Platform, you confirm that you are at least 18 years old and have the legal capacity to enter into this agreement.

The Platform is operated by RaRa Labs (referred to as "RaRa", "we" or "us").

If you use RaRa on behalf of a company, brand, agency or other organisation, you confirm that you have authority to bind it to these Terms, and "you" includes that organisation.

2. Platform Description

RaRa is an influencer marketing platform that connects content creators ("Creators") with brands ("Brands") and with agencies that represent brands ("Agencies") to facilitate collaborations, campaigns and sponsored content. RaRa acts as an intermediary and is not a party to any agreement between users, and is not the employer, agent or representative of any Creator, Brand, Agency or Manager.

We may add, change, limit or remove features at any time, and some features may be offered gradually, to some users first, or as a trial.

3. Mobile Apps

These Terms apply to the RaRa apps you download from the Apple App Store or Google Play. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to install and use the apps on devices you own or control, for your own use of the Platform, subject to these Terms.

• These Terms are between you and RaRa only. Apple, Google and their app stores are not responsible for the apps, their content, maintenance, support or any claims relating to them, and have no obligation to provide maintenance or support.
• Apple and Google, and their subsidiaries, are third-party beneficiaries of these Terms and may enforce them against you as they relate to your use of the apps.
• You must comply with the terms of your device manufacturer, mobile carrier and app store. Message and data charges from your carrier may apply, including for verification codes.
• You must not copy, decompile, modify, rent, sell or distribute the apps, or use them to build a competing service.
• You are responsible for keeping your device and any app updates secure. We may require you to update the app to keep using the Platform.

4. Accounts and Roles

To use most features you must create an account. You log in with your mobile phone number and a one-time code, or with another sign-in method we offer. You may hold more than one role (for example Creator and Brand or Agency) and switch between them where the app allows. You agree to:

• Provide accurate, current and complete information, and keep it up to date.
• Use only a phone number and social accounts that you own or are authorised to use.
• Keep your account secure and not share your login access with others.
• Notify us immediately at support@joinrara.app of any unauthorised use of your account.
• Be responsible for all activity under your account, including activity by Managers and team members you authorise.

We may suspend or terminate accounts that violate these Terms or that we believe pose a risk to the Platform or other users.

5. Creator Terms

If you use RaRa as a Creator, you additionally agree to:

• Accurately represent your audience demographics, reach, engagement and rates.
• Disclose sponsored content in line with applicable law and advertising guidelines, including the rules of the Advertising Standards Council of India and, where relevant, the US Federal Trade Commission.
• Fulfil campaign deliverables as agreed with Brands within agreed timelines.
• Not artificially inflate followers, engagement or other metrics.
• Own or have the necessary rights to all content you submit through the Platform.
• Connect only social accounts you own, and keep those connections within the rules of the social network.

6. Brand Terms

If you use RaRa as a Brand, you additionally agree to:

• Provide accurate campaign briefs and creative guidelines to Creators.
• Pay for agreed services as arranged with the Creator, on the agreed schedule.
• Not engage Creators for content that is misleading, illegal or against our content policies.
• Respect Creator intellectual property and usage rights as defined in your agreements.
• Use Creator information, including any contact details revealed to you, only to discuss and run collaborations on RaRa.

7. Agency Terms

An Agency account lets an agency and its team work on the Platform for the brands it represents ("Clients"). If you use RaRa as an Agency, you additionally agree that:

• You represent and warrant that you are authorised to act for each Client you manage, and you will not add a brand you do not own or represent.
• A Client links to your Agency when a brand owner adds the brand using your agency code, or when you create the brand. Once linked, your owners, admins and team members can view and manage that Client's campaigns, applications, messages and profile on the Client's behalf. You are responsible for what your team does.
• Your agency code lets any brand owner who knows it link a brand they own to your Agency. Share it only with brands you want to add, and reset it if it is shared by mistake.
• Either side may remove a link. After a link is removed, only the side that removed it can restore it. Removing a link ends the Agency's access to that Client on the Platform but does not end agreements between them.
• You will keep Client information confidential and use it only to provide services to that Client.
• Agency owners and admins manage the Agency's profile, code and team. Only they may add or remove Clients on the Agency's side.

8. Managers

A Creator may add another person as a Manager using their phone number. By adding a Manager you authorise them to edit your profile, manage your posts, applications and messages, and act for you on the Platform in those areas. A Manager cannot change your contact-sharing choices, your connected social accounts or payment arrangements, and cannot see your invoices. You are responsible for your Manager's actions, and you can remove a Manager at any time. If you are a Manager, you agree to act honestly in the Creator's interest and may stop managing at any time.

9. Dealings Between Users; Payments and Taxes

Creators, Brands and Agencies make their own agreements. RaRa does not process, hold or release collaboration payments, does not guarantee payment, delivery or results, and does not act as an escrow or payment-protection service. Fees, payment schedules, deliverables, usage rights and disputes are between the parties concerned.

You are solely responsible for all taxes that apply to you, including GST, income tax and tax deducted at source, and for issuing and keeping valid invoices. RaRa may offer tools such as invoice templates, GST calculations, reminders and rate guidance. They are provided for convenience only and are not legal, tax or financial advice. Rate guidance is based on limited data and is only indicative. Check every invoice and figure before you use it.

RaRa currently charges no fees for its core features. We may introduce paid features or fees in the future and will tell you before you are charged.

10. Contact Details and Outreach

Creators choose whether verified Brands may see their phone, WhatsApp or email, and a Brand must be approved and not blocked to receive them. You may use contact details revealed to you only for genuine collaboration enquiries. You must not use them for spam, bulk or unsolicited marketing, harassment, or any purpose that breaks applicable law, including telecom and anti-spam rules. Do not copy, store, sell or share contact details outside RaRa. We may log when contact details are used, and may restrict users who misuse them.

11. Social Accounts and Third-Party Services

You may connect Instagram and YouTube accounts so we can show your profile and statistics and provide related features. By connecting, you confirm you own or control the account and agree to the terms of the service concerned, including the YouTube Terms of Service and Meta's and Instagram's terms and platform policies. You may revoke RaRa's access at any time in those services' settings. Third-party services may change or withdraw access, and some features may then stop working. We are not responsible for third-party services.

12. AI Features and Automated Replies

RaRa may offer AI-assisted tools, such as pitch drafts, reply suggestions and optional automated comment and message replies. You agree that:

• AI output can be inaccurate, incomplete, offensive or unsuitable. You must review it and are responsible for anything you send or publish with it.
• If you turn on automated replies, they are sent from your connected accounts and you are responsible for them, for following the rules of the platform they appear on, and for any disclosure of automation that those rules or the law require.
• You will not use AI features to produce unlawful, misleading, harassing or infringing content, or to send spam.
• We may limit, pause or disable AI features or automated replies for safety, fairness, cost or platform-policy reasons, and usage limits may apply.
• You must not submit confidential information that you are not allowed to share with our AI service providers.

13. Content and Public Listings

You retain ownership of content you create and submit. You grant RaRa a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display, adapt (for example resize), and promote your content as needed to operate, secure and promote the Platform, including showing your approved profile, posts and campaigns in the public directory. This licence continues for a reasonable time after deletion for backups and for copies that other users have saved or received.

You are solely responsible for your content, and you confirm that you have the rights to it and that it does not infringe or violate any law or the rights of others. Reviews and ratings must be honest and based on real experience. We may review, remove, restrict or decline content or listings at our discretion, and may act on reports from users.

14. Unclaimed Profiles

To help the marketplace grow, RaRa may list publicly available business information about brands and creators who have not yet joined, marked as unclaimed. A listing is not an endorsement and does not mean the person is a RaRa user. If it is you, you may claim the profile (we may ask you to prove ownership) or ask us to correct or remove it by emailing support@joinrara.app.

15. Prohibited Conduct

You agree not to use RaRa to:

• Violate any applicable law, regulation or third-party rights.
• Harass, threaten, impersonate or defraud other users, or misrepresent your identity, role, audience or authority.
• Upload malware, spam or any harmful content, or send unsolicited bulk messages.
• Scrape, crawl, reverse-engineer, or attempt to gain unauthorised access to the Platform, other accounts or our systems, or interfere with its operation.
• Create multiple accounts to circumvent restrictions, suspensions or bans, or buy, sell or transfer accounts.
• Conduct transactions outside the Platform to avoid fees we may introduce.
• Post content that is defamatory, obscene, hateful, discriminatory or sexually exploitative.
• Use the Platform to train a competing model or build a competing database from its content.

16. Intellectual Property and Feedback

RaRa and its licensors own all rights, title and interest in the Platform, including all software, designs, trademarks and content created by RaRa. These Terms do not give you any right to use RaRa's names or logos. If you give us suggestions or feedback, we may use them without restriction or payment.

17. Reporting Content and Infringement

If you believe content on the Platform infringes your rights or breaks the law, email support@joinrara.app with your contact details, a description of the content and where to find it, why you believe it is unlawful or infringing, and a statement that your information is accurate. We may remove content and, where appropriate, suspend repeat infringers. Where the app offers it, users can also report profiles, messages and content from within the app.

18. Disclaimers

The Platform is provided "as is" and "as available" without warranties of any kind, to the extent permitted by law. RaRa does not guarantee uninterrupted access, error-free operation, or specific outcomes from campaigns or collaborations. We do not verify every statement users make, and we are not responsible for the actions, content, advice or representations of Creators, Brands, Agencies, Managers or any other user, or for AI-generated output.

19. Limitation of Liability

To the maximum extent permitted by law, RaRa shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill, arising from your use of the Platform, even if we have been advised of the possibility of such damages. Our total liability to you for any claim shall not exceed the fees paid by you to RaRa in the twelve months preceding the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law.

20. Indemnity

You agree to defend, indemnify and hold harmless RaRa, its affiliates and their officers, employees and agents from claims, losses and expenses (including reasonable legal fees) arising from your content, your use of the Platform, your breach of these Terms or the law, your dealings with other users, or your authority to act for a Client or Creator.

21. Suspension, Termination and Account Deletion

You may stop using the Platform at any time and may ask us to delete your account by emailing support@joinrara.app or privacy@joinrara.app. We may suspend or terminate your access, with or without notice, if you breach these Terms, if required by law, to protect the Platform or its users, or for any other reason we consider appropriate. Upon termination your right to use the Platform ends immediately. Sections that by their nature should survive (including intellectual property, disclaimers, liability, indemnity and governing law) will survive. Termination does not end any agreement between you and another user, and ending an Agency account removes its access to its Clients.

22. Privacy

Our Privacy Policy explains how we collect and use your information and forms part of these Terms. You are responsible for having the right to give us any personal information about others that you put on the Platform, such as a client's details on an invoice or a Manager's phone number.

23. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Nothing in these Terms limits any rights you have under mandatory consumer-protection or data-protection laws of the place where you live.

24. Grievances and Contact

For complaints about content or about the Platform, contact the RaRa Grievance Officer at privacy@joinrara.app. For account help and anything else, write to support@joinrara.app. We acknowledge complaints promptly and aim to resolve them within the time the law allows.

25. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or in the Platform before they take effect where practical. Your continued use of RaRa after changes take effect constitutes your acceptance of the updated Terms. If you do not agree, you must stop using the Platform.

26. General

These Terms and the Privacy Policy are the entire agreement between you and RaRa about the Platform. If a provision is held unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control. We may give notice to you by email, in the app or on the Platform.