Privacy Policy

1. Information We Collect

We collect information you provide directly to us, as well as data generated through your use of our platform:

• Account information: Name, email address, phone number, and profile details.
• Creator data: Social media handles, audience demographics, content samples, and performance metrics.
• Brand data: Company name, campaign briefs, and contact information.
• Usage data: Pages visited, features used, time spent, and interaction logs.
• Device data: IP address, browser type, operating system, and device identifiers.
• Payment information: Processed securely through our payment partners; we do not store raw card data.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the RaRa platform and services.
• Match creators with relevant brand campaigns and opportunities.
• Process payments and manage contracts.
• Send transactional emails, product updates, and marketing communications (with your consent).
• Detect and prevent fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our Terms of Service.
• Analyze usage patterns to improve user experience and platform performance.

3. How We Share Your Information

We do not sell your personal data. We may share your information in the following circumstances:

• With brands and creators: Profile and campaign-relevant data shared as part of the collaboration process.
• Service providers: Trusted third parties who help us operate the platform (hosting, analytics, payment processing, email delivery).
• Legal requirements: When required by law, court order, or government authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to you.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us at privacy@joinrara.app. We may retain certain data for legal or operational purposes after account deletion.

5. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze traffic, and deliver personalized content. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the platform.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access and receive a copy of your personal data.
• Correct inaccurate or incomplete information.
• Request deletion of your personal data.
• Object to or restrict certain processing activities.
• Data portability — receive your data in a machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at privacy@joinrara.app.

7. Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

RaRa is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on the platform. Your continued use of RaRa after any changes constitutes acceptance of the updated policy.